Menu
Cart 0

Returns/Exchanges

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@SKWigs.com and we will process an insurance claim on your behalf.

Exchanges

Our goal is your complete satisfaction! If for any reason you are not happy with your purchase, exchange it for FREE! (Product must be eligible for exchange, see below).

  • No Restocking Fees! SKWigs.com will waive all fees associated with your eligible exchange. Shipping charges will apply.
  • The same credit card and shipping method submitted with your original order will apply for your exchange order, unless specified otherwise. 
  • Any balance remaining after your exchange will be refunded to the payment method submitted with your original order.
  • You must request a RA # at 843-651-4504.

 Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.

We gladly accept returns on all eligible products (see below). We do not sell refurbished or previously owned products therefore, in order to return these products to the manufacturer, a 25% restocking fee will be applied for all returned merchandise. Once the restocking fee is applied, remaining balance will be refunded to the payment method submitted with your original order. 

  • You must request a RA # at 843-651-4504.

It may take 4-5 business days for your exchange/return to reach the SK Wigs Fulfillment Center. Once it is received and inspected (usually within 2 business days of receipt) your refund will be processed and automatically applied to your original payment method. Please note that, depending on your credit card company, it may require an additional 2-10 business days for your credit to post to your account.

Exchange or Return Product Eligibility

Eligible Products:

  • In original, factory condition (unaltered, unworn, undamaged, and with tags attached) and in original packaging.
  • Odor-Free (Any odors on the product will render the product ineligible for exchange)
  • Item(s) must be returned within 10 business days of receiving your original order.

Ineligible Products:

  • Costume wigs, last call or clearance items, discontinued items, care products, accessories, liquids, special order items.

If your product is ineligible for exchange or return, we will email you the option of:

  • Returning the item(s) to you at your cost
  • Donating the item(s) to the American Cancer Society (receipt of donation available upon request). You will receive a coupon for 20% off a future purchase with SKWigs.com for your donation to charity.

Ineligible item(s) will be automatically donated 30 days after receipt.